For buyers

Returns and order cancellation

Monvesium buys items from sellers in China on your behalf, inspects them at our warehouse and ships them to you worldwide. Below is how order cancellation, returns and quality claims work.

1. Cancelling before purchase

As long as the item has not been bought from the seller, you can cancel the order — just message us. We refund the full payment minus costs that can no longer be recovered: payment-system and marketplace fees and the exchange-rate difference on conversion. On request we show how the withheld amount was calculated.

We refund within 10 days from the moment the funds are returned to us. If the payment has already been sent through a payment system (for example, Alipay) or to the seller, getting it back can take up to 120 days; we keep you informed about the status throughout.

2. Inspection at our warehouse in China

Purchased items arrive at our warehouse in China, where we photograph them, check appearance and completeness, and send you photos before shipping. If we find a defect or a mismatch with the description, we tell you and offer a choice:

• a replacement from the seller with the same item without the defect;
• a refund;
• shipping the item as is with a discount — only with your consent.

In this case the cost of replacement or refund is ours, not the buyer’s.

3. If the item does not suit you

Monvesium buys the item on your instruction and at your expense from a seller in China: the seller is the seller of the goods, and we provide the buying, inspection and delivery service. For that reason we do not take back items in good condition (wrong size, change of mind). An item can be returned only if the seller agrees to accept it under the marketplace’s rules. We then help arrange the return, and the buyer pays the forwarding cost and fees.

Defects, substitution and mismatch with the description are covered in section 4: there we are responsible for the result of our work.

4. Defect, substitution or mismatch found after delivery

Every item goes through several checks: seller photos before purchase, our warehouse photos before shipping, and your check on receipt. To resolve any problem quickly:

• Film a continuous unboxing video: the sealed package with the shipping label → opening → inspecting the item from all sides, with no cuts or pauses. Without such a video it is almost impossible to prove to the seller or carrier that the defect did not appear after delivery.
• Report any shipping damage to the carrier when you receive the parcel, and keep the carrier’s damage report.
• Tell us about the problem as soon as possible, ideally within 7 days of receiving the item — it makes getting a refund from the seller much easier.

We decide based on the seller’s photos, our warehouse photos and your video; in a dispute, based on the inspection or expert examination. If the defect or mismatch is confirmed, you choose: replacement, refund (including shipping) or a discount.

Authenticity. Items from marketplaces with their own authenticity check (for example, Poizon) pass it before shipping; we give the buyer the marketplace’s verdict and photos of all stages. If a counterfeit is confirmed by independent expert examination, we refund in full.

5. How to request a cancellation or return

Message us on Telegram at @yanmnvs. Tell us what you ordered and why, and attach photos or video. We reply within one business day and agree on how the refund is made.

6. How refunds are paid

Refunds are paid in USDT within 10 days from the moment the return is agreed and the item (if it is being returned) has reached us. Refund times from Chinese payment systems are described in section 1.

Last updated: October 2026